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Original topic:

Incomplete connection charging.

(Topic created on: 8/20/17 8:48 AM)
user8CNHXeVnzj
Constellation
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Galaxy S8

Charger says it has an incomplete connect. Second day, has anyone else had this issue? Miserable, stuck to the wall!

279 Replies
userJO2SbOrtYp
Constellation
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Galaxy S8

My husband is having the same issue with his S8.

 

We purchased the phone at Best Buy 5/12/2017. He just started having the charging problem in late July. I have emailed Samsung and I am waiting for a response. Like others, here are some of the issues I am seeing and what we've done to try and resolve it.

 

Issues:

-Fast-charging not working

-Phone charging extremely slow and displays that the remaining charging time is up to 20 HOURS

-Leave phone plugged in overnight and only get up to ~35% charged

-Receive notification stating to check the connection of the charger.

Troubleshooting:
-Only using the charger that came with the phone
-Blown out ports with air
-Swabbed port with rubbing alcohol and dried
-Disabled and Re-enabled Fast Cable Charging
-Powered on/off device
-Completed a factory reset
-Sometimes when I flip the plug over it works like normal, but not always

 

 

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Dreadsta
Cosmic Ray
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Galaxy S8

I had a similar problem when i used a micro-usb with the adapter. When I left my phone case on and plugged it in my phoned it would not charge correctly. So I would try taking the case off than plugging it in. When I had the case on it seemed to be seatted correctly, but no. I hope helps. This was also the case with my OTG adapter. So yeah try without the case on.

userWc41JnOzng
Astronaut
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Galaxy S8

im having same issue even with replacement phone and cords

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userV5bfCR8nsX
Constellation
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Galaxy S8

Hi samsung Trevor,

I see no way to DM you, my IMEI # is ******

And this is super frustrating on a 3 month old 800$ phone.

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userXyugz0TROP
Constellation
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Galaxy S8

Just an FYI, I've figured out the issue for my phone at least. It's not the phone, it's the charging cord that came with the phone. I use the USB-C adapter that came with the phone and it charges and connects perfectly with my old charging cord. Also, I purchased a car charger (Belkin) and that cord works as well with the phone, wall adapter, in the car and with my Mophie.

userYgVL8yr5rO
Constellation
Options
Galaxy S8

I've noticed this issue as well. I'd say mine started on and off about 2 1/2 weeks ago but has been really consistent for the last week or so. I've only used the cable given with the phone, and have plugged that into the provided block, my car usb and a usb charger in a surge protector at work.

 

Sometimes the issue will be fixed by rotating the charger in the extension cord I have (trying in the different ports and switching which way the prongs for in) or rotating the usb-c side of the cord, but no luck tonight. I've tried blowing in the ports as well. I got the phone the day it came out if that helps. My service provider is Verizon.

hrhsassypants
Astronaut
Options
Galaxy S8

This is happening to me as well after a couple months. Factory charger.

 

Model SM-G950U

Baseband version G950USQU1AQEF

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user8JOzz3tvLs
Astronaut
Options
Galaxy S8

My phone is about 3 months old and I started having this problem about one month ago.  Still get the message everytime I plug it in but it seems to charge.

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userzkLPJ2Poyo
Constellation
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Galaxy S8

Model #

SM-G950U

 

Baseband

G950USQU1AQG4

 

Verizon Carrier

 

When I first got it didn't do it.  About a week later, "incomplete connection. I'm using the wall charger that came with the phone.  

The funny thing is that it came with an adaptor to convert a regular usb to charge the S8. I don't have the problem with the adaptor. 

 

SOLUTIONS I'VE TRIED

- Make sure all my connections were tight

- turned the phone off and back on

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userF6QkmRgofF
Asteroid
Options
Galaxy S8

I had the same funny result with the adaptor. It works, but only when the QR code side is facing up.

 

3.jpg2.jpg1.jpg

kwickstr
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