What a complete joke! Just when I thought it couldn't get any worse...
We just received my husband's phone back after sending it in for service 3 weeks ago. First, Samsung refused to address the issue because they say it is no longer under warranty and now they didn't even send the charger back with the phone!!! I can't believe this crap.
This company doesn't deserve anyone's business with this awful customer (no) service.
Same problem for me.
About 3 weeks ago the fast charging stopped working. Then came the incomplete connection for charging.
The mods here are a complete waste of space providing nothing of value. How about you respond with, we acknowledge there is an issue and we are working on a solution!
Certainly there was an update that was pushed through causing these issues.
Fix the problem now!
Been having the problem for months. No solution. Finally got a third level of customer support to agree to send me a new charger two weeks ago. Still waiting. Frustrated, angry. First and last experience with a Samsung phone
Same problems for about a week now. i can get it to fast charge by unplugging from the phone, blowing in phone port terminal. this sometimes take 4 or 5 tries before it registers as fast charge, which i imagine is not good for the input terminal durability. anyway the solution i did was to buy a $21 wireless charger from Pleson. this works pretty good so far and is a solution if you mostly charge it at night in a secure location.
I had my phone just over two weeks and am having the same problem and a black spot on the screen. Also, Samsung customer service is worthless. You have to mail your device for them to “fix it” and they take 5-7 days not including shipping time. You will be without your brand new phone for 3 weeks!
Ok, i was getting the incomplete charging error message after owning my phone less than a month. I have only used the charger that came with the phone. I got to noticing that the charger did not feel like it would "click" into the phone (like a new charger does). So i took a look at the charging port on the phone and there was a very small piece of something in between the contactor and the port wall. I had to take a 3/32 stainless steel tig rod and grind it down as much as i could, to fit in between the contactor and the port wall to dig it out carefully. After retrieval of the foreign object i connected the charger to the phone, and no longer get the "incomplete connection" error message. Hope this helps.
Hey folks! I’ve reached out to many of you privately to get more details.
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