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Original topic:

Incomplete connection charging.

(Topic created on: 6/29/17 7:35 AM)
user8CNHXeVnzj
Constellation
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Galaxy S8

Charger says it has an incomplete connect. Second day, has anyone else had this issue? Miserable, stuck to the wall!

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279 Replies
userDAUC9Wd57d
Constellation
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Galaxy S8


Hello.  I followed the first two steps but I do not see an option for Battery under Show System Apps.  Thanks.

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SamsungJace
Community Manager
Community Manager
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Galaxy S8

Okay, thank you for the response. Can you please provide me with the model number and baseband version of your device?


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userDAUC9Wd57d
Constellation
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Galaxy S8

@SamsungJace wrote:

Okay, thank you for the response. Can you please provide me with the model number and baseband version of your device?


Model: SM-G950U

Baseband: G950USQS5CRF5

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SamsungJace
Community Manager
Community Manager
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Galaxy S8

Also, does the phone fast charge if you have the USB cable connected into the fast charging adapter piece? 

 


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userDAUC9Wd57d
Constellation
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Galaxy S8

@SamsungJace wrote:

Also, does the phone fast charge if you have the USB cable connected into the fast charging adapter piece? 

 


I have tried a few things.  The Samsung wall charger provided with the phone does not work.  Fast charging does not work.  Regular wall chargers (non-fast charging) using Samsung USB-C cable charges phone.

 

Incomplete connection error message appears when attaching phone to a computer or to my car when using ANY USB-C cable.

 

Getting very frustrated

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SamsungLarryK
Samsung Moderator
Samsung Moderator
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Galaxy S8

Can I have your carrier information?

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user4Ecqf5Cxvz
Asteroid
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Galaxy S8

Verizon.  I have 5 type C chords and 2 black fast charge plugs that came with samsung s8 and s9. NONE will fast charge.   why on EARTH would a carrier have anything to do with this?  Are you gonna ask which hand we use to connect our phones with next?  

@SamsungLarryK wrote:

Can I have your carrier information?

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SamsungLarryK
Samsung Moderator
Samsung Moderator
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Galaxy S8

You need to reach out to your carrier for a software update. The software version is currently G950USQU4CRE9.

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user4Ecqf5Cxvz
Asteroid
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Galaxy S8

That is my software version. 

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SamsungLarryK
Samsung Moderator
Samsung Moderator
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Galaxy S8

@user4Ecqf5Cxvz

 

I apologize that wasn't meant for you. Have you tried charging your device while it is in safe mode?

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