JUMP TO SOLUTION Solved

Original topic:

Incomplete connection charging.

(Topic created on: 6/29/17 7:35 AM)
user8CNHXeVnzj
Constellation
Options
Galaxy S8

Charger says it has an incomplete connect. Second day, has anyone else had this issue? Miserable, stuck to the wall!

1 Solution


Accepted Solutions
Solution
SamsungTrevor
Supernova
Options
Galaxy S8

Hey, everyone, if you are having difficulties charging and have attempted a soft reset as well as multiple charges, I would suggest looking into repair options.

 

You can do this by calling 1-800-726-7864 or reaching out to your carrier or phone insurance who may have other options available to you.

 

I hope this helps! Please let us know if we can help with anything else and our community will be happy to help!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


View solution in context

0 Likes
279 Replies
SamsungViv
Honored Contributor
Options
Galaxy S8

Hello @user8CNHXeVnzj

Just to verify, is this the charger that came with the device, a different one, maybe even a wireless charger? Also can we get the exact model number and Baseband version (both under Settings>About Device) for your device as well as your carrier? Thanks!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

0 Likes
userndAJOaSuKB
Constellation
Options
Galaxy S8

I have the same problem with my 3 week old Samsung Galaxy s8 phone. Incomplete charging using Samsung chargers. I have even purchased 2 new ones (none came with the phone) and they keep saying the same thing.  My previous Samsung Galaxy phone did not ever have this problem.  I don't see where this problem has been responded to as yet.   

0 Likes
SamsungViv
Honored Contributor
Options
Galaxy S8

@userndAJOaSuKB

The chargers you bought were both USB-C ones, correct? Also, do you mean that there was NO charger in the box with your device when it was purchased?? That's really weird!

Might I ask where you bought the phone?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

0 Likes
userndAJOaSuKB
Constellation
Options
Galaxy S8

There was a "plug-in" house charger in the box, but no car charger. I had to purchase a car charger and USB-C cable.  I purchased the phone at the  Verizon store, Newburgh, IN.

0 Likes
SamsungViv
Honored Contributor
Options
Galaxy S8

Ah yes, thanks for clearing that up! Does it give you that same error when using the in home plug, or just when using the car charger? If it's all chargers and cords then that's something worth sending the device in for an evaluation at the least.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

0 Likes
userSiY4Dx39Qz
Astronaut
Options
Galaxy S8

I got my phone about a month ago. I have had no issues with it until now. I am using the same charger it came with, nothing is wrong with the charger, and it keeps telling me incomplete connection. 

0 Likes
zcyclcras
Constellation
Options
Galaxy S8

Issue started a few weeks ago after the latest over-the-air update.  Using the same charger/cable that came with my phone, it no longer recognizes it as Fast Charging capable and I get the "Incomplete Connection" warnings.  Using wireless charging has better chances of working but it too occasionally doesn't work either.

 

I will reach out to Samsung Premium Care to see what they say.

 

Model: GM-G955U (S8+)

Carrier: Verizon

Android: 7.0

Samsung Experience: 8.1

Basedband: G955USQU1AQK3

Kernel: 4.4.16

Build: NRD90M.G955USQU1AQK3

Hardware: REV1.0

0 Likes
userXsdUp1boDC
Astronaut
Options
Galaxy S8

I went to a local retailer who tested the charging block that I have and the root cause was with that piece of equipment.  He gave me a new charger and cable and it is charging fine.  I own a Samsung S8+

0 Likes
userWayEmGamGS
Constellation
Options
Galaxy S8

My first phone I bought in April would not charge because it detected moisture when it never had been around water...found a thread where that is a problem everywhere, so Samsung sent me new one, now I get this replacement and a few days later it gives me this incomplete connection when I plug in to wall charger provided barely charges...crap phone very disappointed 

0 Likes