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useryEHG3syqTh
Cosmic Ray

Is Samsung Health discontinued? Not syncing anymore.

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I have Samsung Health on my Note 5 and I used to sync it to my Under Armour Record app to sync the data from the band.

No issues.

Then I got the S8 plus and Samsung Health was still working.

Now after the LAST UPDATE and UI change, Samsung health does not sync or import data.

Yes, I have both Apps giving permissions to write and read data.

 

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Is Samsung Health discontinued? Not syncing anymore.

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I recommend reaching out to our Samsung Health team. They can be reached at 1-855-795-0509

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5 REPLIES 5
Samsung Moderator
Samsung Moderator

Re: Is Samsung Health discontinued? Not syncing anymore.

JUMP TO SOLUTION

I recommend reaching out to our Samsung Health team. They can be reached at 1-855-795-0509

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usereB8tnSxV99
Constellation

Re: Is Samsung Health discontinued? Not syncing anymore.

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Hi, 

I'm having the same problem.

I have two phones (private and work).

My work phone syncs daily and there is no problem, but my home phone has not synced since 9 Dec 2018. Even though I press the sync button it changes nothing. Restated the device and all that. Still no change.

 

Question is what happens if I remove the account from the phone and then reconnect. Might that work? But my private phone is connected to my gear S3, so I don't want to lose that data.

 

Regards

Joseph 

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Samsung Moderator
Samsung Moderator

Re: Is Samsung Health discontinued? Not syncing anymore.

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Hello @usereB8tnSxV99,

 

 

I recommend reaching out to our Samsung Health team. They can be reached at 1-855-795-0509.

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usereB8tnSxV99
Constellation

Re: Is Samsung Health discontinued? Not syncing anymore.

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Ok. I don't live in the US. I live in Sweden.
Is there any other contact no?

Joseph
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Samsung Moderator
Samsung Moderator

Re: Is Samsung Health discontinued? Not syncing anymore.

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Thank you so much for reaching out! This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry

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