cancel
Showing results for 
Search instead for 
Did you mean: 
userhY3d3WgaMS
Constellation

Issues After April 2019 Update

JUMP TO SOLUTION
Since the update my Smart Caller ID hasn't been working. I updated it yesterday, and I know that a specific number is no longer showing the ID, even though on Thursday it was. Also since the update my call history with said callers is now just their number. Any solutions?
1 SOLUTION

Accepted Solutions
Samsung Moderator
Samsung Moderator

Re: Issues After April 2019 Update

JUMP TO SOLUTION

@userQi8qEom95j Try going into your settings > apps > and look for Att call protect > disable that feature (you may have to select 3 dots in the top right corner and select system apps) to find it.

Reply
Loading...
6 REPLIES 6
userQi8qEom95j
Constellation

Re: Issues After April 2019 Update

JUMP TO SOLUTION

Having the same problem all of a sudden!  Did you get any current solutions?

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Issues After April 2019 Update

JUMP TO SOLUTION

Hey there @userhY3d3WgaMS @userQi8qEom95j, May I ask, who is your service provider?

Reply
Loading...
userQi8qEom95j
Constellation

Re: Issues After April 2019 Update

JUMP TO SOLUTION

At&t now both my sons have the same phones one, his is working fine, the other it happened for about one day and works fine now and mine has been that way for at least 5 days now

 

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Issues After April 2019 Update

JUMP TO SOLUTION

@userQi8qEom95j Try going into your settings > apps > and look for Att call protect > disable that feature (you may have to select 3 dots in the top right corner and select system apps) to find it.

Reply
Loading...
userQi8qEom95j
Constellation

Re: Issues After April 2019 Update

JUMP TO SOLUTION

Wow it worked! Thank you so much!!!!

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Issues After April 2019 Update

JUMP TO SOLUTION

You're very welcome! Feel free to reach out to us anytime for assistance. Smiley Happy

Reply
Loading...