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userIjKVP8BwVq
Asteroid

June 2019 update draining battery

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Hi

 

my battery has been draining faster ever since the june 2019 secuirty update was installed. I am not alone, my wife's phone is doing the same thing. Please issue a fix for this.

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: I had the same problem I found that Samsung installed an...

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If you are having an issue with your battery, please make sure you are doing these tips to improve your battery life.

 

Optimize the Phone's Battery Line

 

Get the most out of your phone's battery

 

If you are still experiencing the problem, the next steps are to Clear the Cache Partition of the phone.

 

Turn off the device.
Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
When the Android logo displays, release all three keys.
An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
Press the Volume down key several times to highlight wipe cache partition.
Press Power key to select.
Press the Volume down key to highlight yes, them and press the Power key to select.
When the wipe cache partition is complete, Reboot system now is highlighted.
Press the Power key to restart the device.
Your phone will take a little time booting up after the cache partition is wiped off of its contents as it will rebuild or recreate those caches.

 

The final step would be to do a complete backup and Factory Reset.

 

Perform a factory reset on your Galaxy phone

 

If the battery continues after this, please send a private message with your full model code and IMEI number. http://bit.ly/2XERsky

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13 REPLIES 13
Vincentc
Constellation

Mine is doing the same thing.

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Mine is doing the same thing.

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userKVQkI1ADfP
Asteroid

My S9 galaxy is having a battery draining since safty upd...

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My S9 galaxy is having a battery draining since safty update. I called for help took my phone for help. This phone is one year old. Noone knows how to fix it..What a shame..to spend this much money.and still no answer!!!!

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Samsung Moderator
Samsung Moderator

Re: My S9 galaxy is having a battery draining since safty upd...

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@userKVQkI1ADfP What troubleshooting steps have you tried in regards to your issue?

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userKVQkI1ADfP
Asteroid

Re: My S9 galaxy is having a battery draining since safty upd...

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I have cleaned cache , rebooted,reset.  Ete.

Let phone drain down to 5%. Recharged...same prpblem... 

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Samsung Moderator
Samsung Moderator

Re: My S9 galaxy is having a battery draining since safty upd...

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Do you have the adaptive battery setting turned on? Just to clarify when you state you cleaned the cache are you referring to wiping the cache partition?

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Samsung_01QvZd8
Astronaut

Mine too, and I just got the phone a week ago.

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Mine too, and I just got the phone a week ago.

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georgiapeachkni
Constellation

I am having the same problem, secondary to the update.

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I am having the same problem, secondary to the update.

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usera06BKaEOza
Constellation

I had the same problem I found that Samsung installed an...

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I had the same problem I found that Samsung installed an app reallyvisor or real visor I only found it when I was putting my apps in the security mode but go to your storage and then docs you'll see a doc marked texts open it and scroll to the bottom if it that delete the doc and it should help

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userIjKVP8BwVq
Asteroid

Re: I had the same problem I found that Samsung installed an...

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Could you clarify everything after "texts"

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