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Asteroid

Re: Low Call Volume On S8+

I've tried that as well with the same result. Can it be a hardware problem.?

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Samsung Moderator
Samsung Moderator

Re: Low Call Volume On S8+

Checking to see if you still need any assistance? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Asteroid

Re: Low Call Volume On S8+

After doing many things it still remains the same.

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Samsung Moderator
Samsung Moderator

Re: Low Call Volume On S8+

Give these steps below a try, if this doesn't work I would recommend the various service options. You are welcome to speak with your carrier to see what they can offer, you can have Best Buy's Samsung Experience Shop evaluate for software related causes, OR Samsung can help you send the device into an authorized service center to have our technicians evaluate for both software/hardware causes. 

 

For the microphone, there are 3 apps under system apps named Phone, use these steps for each app named phone:
Settings> Apps> 3 Vertical Dots> Show System Apps> Phone> Storage> Clear Cache> Clear Data


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: Low Call Volume On S8+

Why would it be the device if this happened after a phone update?
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Honored Contributor

Re: Low Call Volume On S8+

Hello everyone, we have updated Sebas's response. Could you give those steps a try? If these steps don't work we would recommend the service options. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Low Call Volume On S8+

Did you e ever get that volume issue solved?

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Asteroid

Re: Re: Low Call Volume On S8+

Thanks for the tip.Problem solved! I used some duct tape on the earpiece Speaker. Got lots of crud off. Now there's plenty of volume!
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Asteroid

Re: Re: Low Call Volume On S8+

Problem solved! I used some duct tape on the earpiece Speaker screen a few times. Got lots of crud off. Now there's plenty of call volume. So simple. After days of factory resets, wiped partitions, clearing cache and data with no results. Something so simple as duct tape to clean dust and I guess it makes sense....ear wax off the speaker screen!
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Astronaut

Re: Low Call Volume On S8+

Again, a link that goes to a general page, not specifically to the topic

Not very helpful

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