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BayBayBean
Constellation

Media plays after screen locks

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If I am watching a video on my Galaxy S8, the video keeps playing even after I lock my screen. If the video is paused and then the screen locks, the video will unpause and the video resumes. The screen stays black, but you can still hear the audio and when I unlock the phone the video is still playing.

1 SOLUTION

Accepted Solutions
Honored Contributor

Re: Media plays after screen locks

JUMP TO SOLUTION

Hello there, @BayBayBean
Let's try some troubleshooting steps, just let us know how these go!

  1. Are all your Apps are up to date? You have 2 places that you need to look. Google Play store and Galaxy app store. Go to both and check My Apps. Make sure there is no app that needs updating. 
  2. Is your phone OS up to date? Go to Settings, About phone and check for software update. Make sure you have the latest phone software. 
  3. Clear phone cache. Instructions are here
  4. Clear Application cache and sometime Application data. Instructions are here
  5. Restart your phone in Safe mode. This is just to help you isolate the issue if it is caused by 3rd part apps. Instructions are here

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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2 REPLIES 2
Honored Contributor

Re: Media plays after screen locks

JUMP TO SOLUTION

Hello there, @BayBayBean
Let's try some troubleshooting steps, just let us know how these go!

  1. Are all your Apps are up to date? You have 2 places that you need to look. Google Play store and Galaxy app store. Go to both and check My Apps. Make sure there is no app that needs updating. 
  2. Is your phone OS up to date? Go to Settings, About phone and check for software update. Make sure you have the latest phone software. 
  3. Clear phone cache. Instructions are here
  4. Clear Application cache and sometime Application data. Instructions are here
  5. Restart your phone in Safe mode. This is just to help you isolate the issue if it is caused by 3rd part apps. Instructions are here

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

View solution in original post

Reply
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Honored Contributor

Re: Media plays after screen locks

JUMP TO SOLUTION

Hey, @BayBayBean. I just wanted to reach back out and see if those steps helped out! If not, please let the Community know so that they can look into different ideas to help further.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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