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Asteroid

Messaging App

Suddenly the Samsung messaging app will not send messages to other Samsung phones. The message shows on my end as failed. I have no issues sending messages to an iPhone. 

In order to attempted to resend a failed message to another Samsung I have to reboot my phone everytime. 

5 REPLIES 5
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Samsung Moderator
Samsung Moderator

Re: Messaging App

Hello,

 

Are you using the pre-installed messaging app that came on your phone?

 

Have you tried a third-party messaging app to see if you still experience this symptom?

 

You can try clearing the cache in the app to see if that helps any.

 

Navigate to your settings > apps > find and click on Messages > storage > clear cache.

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Asteroid

Re: Messaging App

Yes, I am referring to the app that came loaded on the phone. I have cleared the cache and followed the trouble shooting suggestions on line but there still seems to be issues. I have tried WhatsApp but not everyone uses this app so I still have to revert back.

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Samsung Moderator
Samsung Moderator

Re: Messaging App

Did you still need help with your issue?

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Asteroid

Re: Messaging App

Still having issues, cache cleared, trouble shooting from online suggestions done.

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Re: Messaging App

Maybe a new feature by Samsung to inject ads into the app.

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