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McGreapor
Asteroid

Music stops when screen turns off Samsung Galaxy S8 Plus

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When I play music my Samsung Galaxy S8 plus and the screen turns off, the music stops. This is since the last few updates that Samsung deplyed. 

 

I have already reset my phone to factory setting but this doesn't solve the issue. It seems that the problem is in the Samsung Music App itself. 

 

Does Samsung knows about this issue and can I solve this somehow by myself?

 

1 SOLUTION

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McGreapor
Asteroid

Re: Music stops when screen turns off Samsung Galaxy S8 Plus

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I found the answer by myself.

 

1. Go to Phone Settings

2. Go to Apps

3. Go to the 'Samsung Music' app and click on the settings (gear) wheel.

4. At the first tab there is an option to play music while screen is turned off. 

 

I never had issues with playin music and enver seen this option before. It seems that Samsung added this option in their last update. But I don't know which update this is.

 

Anyway thanks for the responses!

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8 REPLIES 8
Samsung Moderator
Samsung Moderator

Re: Music stops when screen turns off Samsung Galaxy S8 Plus

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Which music app are you using on your device?

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McGreapor
Asteroid

Re: Music stops when screen turns off Samsung Galaxy S8 Plus

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It is the Samsung Music app itself.. So no thirt-party apps. Spotify works fine on my phone when the screen is turned on and off. The problem is at Samsung itself..

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Samsung Moderator
Samsung Moderator

Re: Music stops when screen turns off Samsung Galaxy S8 Plus

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Have you verified that Samsung music isn't under the list of sleeping apps?

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McGreapor
Asteroid

Re: Music stops when screen turns off Samsung Galaxy S8 Plus

JUMP TO SOLUTION

Yes I tried already looking at this..

 

1. I start the music app of Samsung itself

2. I let the phone unlocked so the screen is turned on so the app is playing music.

3. When my phone turns the screen off, the app stops playing music. This iussue was not occured before a several updates before..

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Samsung Moderator
Samsung Moderator

Re: Music stops when screen turns off Samsung Galaxy S8 Plus

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Is your Samsung Music player up to date?

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McGreapor
Asteroid

Re: Music stops when screen turns off Samsung Galaxy S8 Plus

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Yes it is..

 

I am also an IT Engineer so I know how important it is to keep it up-to-date.

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Samsung Moderator
Samsung Moderator

Re: Music stops when screen turns off Samsung Galaxy S8 Plus

JUMP TO SOLUTION

Give these steps a try: Go to Phone Settings, Device Maintenance, Battery, then press Unmonitored Apps and add whatever video, or music App you use and it will finally stop pausing.

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McGreapor
Asteroid

Re: Music stops when screen turns off Samsung Galaxy S8 Plus

JUMP TO SOLUTION

I found the answer by myself.

 

1. Go to Phone Settings

2. Go to Apps

3. Go to the 'Samsung Music' app and click on the settings (gear) wheel.

4. At the first tab there is an option to play music while screen is turned off. 

 

I never had issues with playin music and enver seen this option before. It seems that Samsung added this option in their last update. But I don't know which update this is.

 

Anyway thanks for the responses!

Reply
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