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Constellation

My music keeps pausing!!!

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I use my spotify app and when my phone turns black it turns off randomlyy music but if I turn it on again the music resumes, please help

 

Btw this happens when I use my earbuds and my aux. 

1 SOLUTION

Accepted Solutions
Samsung Care Ambassador

Re: My music keeps pausing!!!

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ok you need to go into settings then down to device care and select the battery then 3 dots in the right corner then scroll down to sleeping apps and check to see if spotify is list if it is hard press on it and remove it from the list this should help you


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Note 9 User



Note 9 User on Verizon Wireless
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4 REPLIES 4
Samsung Care Ambassador

Re: My music keeps pausing!!!

JUMP TO SOLUTION

ok you need to go into settings then down to device care and select the battery then 3 dots in the right corner then scroll down to sleeping apps and check to see if spotify is list if it is hard press on it and remove it from the list this should help you


If you've found my post to be helpful, please like the post. If my response resolved your issue, please mark it as "Solved."

Note 9 User



Note 9 User on Verizon Wireless
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userKHVbrosugV
Constellation

Re: My music keeps pausing!!!

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I'm not sure why this worked, but my phone was doing the same thing. Thank you so much! 


@GaryB82 wrote:

ok you need to go into settings then down to device care and select the battery then 3 dots in the right corner then scroll down to sleeping apps and check to see if spotify is list if it is hard press on it and remove it from the list this should help you


 

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Samsung Care Ambassador

Re: My music keeps pausing!!!

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Happy you were able to get it to work


If you've found my post to be helpful, please like the post. If my response resolved your issue, please mark it as "Solved."

Note 9 User



Note 9 User on Verizon Wireless
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Samsung Care Ambassador

Re: I am deaf

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Sorry to hear that 


If you've found my post to be helpful, please like the post. If my response resolved your issue, please mark it as "Solved."

Note 9 User



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