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userIg9SWTW9sW
Asteroid

Native email app doesn't show in mobile responsive

Hi, for some reason the native email app on my phone doesn't give me emails in a mobile responsive design. When I look at them within other apps, like Outlook and Yahoo, they all appear correctly for the mobile view. What is wrong with the native email app? That is where my work email is linked. 

 

5 REPLIES 5
Samsung Moderator
Samsung Moderator

Re: Native email app doesn't show in mobile responsive

Have you tried signing out and back into your email account?

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userIg9SWTW9sW
Asteroid

Re: Native email app doesn't show in mobile responsive

Yes, several times, but doesn't make a difference. 

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Samsung Moderator
Samsung Moderator

Re: Native email app doesn't show in mobile responsive

Does your email fall into one of these categories? Samsung mail supports POP3, IMAP, or Microsoft Exchange accounts.

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userIg9SWTW9sW
Asteroid

Re: Native email app doesn't show in mobile responsive

Yes it's a Microsoft exchange - office 365 - email account. 

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Samsung Moderator
Samsung Moderator

Re: Native email app doesn't show in mobile responsive

Do you have Auto Sync Data turned on under Settings > Data Usage > Menu > Auto Sync Data?


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