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Constellation

Need a Network PUK

how can I find one without having to factory reset my phone. 

3 REPLIES 3
Product Expert

Re: Need a Network PUK

Hi @useryTRqYRZlW8 

 

Sorry to hear you're locked out of your phone. The p.u.k code is a carrier lock that you have to get unlocked from them. If you recently switched cell phone companies contact your previous company and they should be able to unlock for you.

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Product Expert

Re: Need a Network PUK

You'll need to contact your previous network provider to unlock your sim card. Most of the time, they have no idea what you're talking about. The easier solution is to buy a new sim card for your carrier.

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Product Expert

Re: Need a Network PUK

Hey @useryTRqYRZlW8 ,

 

If you are just trying to get into the phone without using the locked sim card, you can just remove it and it will stop prompting you for the code. If not then @pika_arty  and @ClarenceC1  were right and you have to contact the Service Provider associated with the sim card for the PUK unlock code.

 

Here's a little more information on PUK Codes. 

 

Hope this helps!

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