Hi all, I am a user of the s8 active and I love it to death. I bought it used a few months ago. It came out on Android 7, and it is capable of running Android 9, however, any attempt I've made to run Android 9 has been unsuccessful. I've tried everything the internet and Samsung costumer service has told me to do, and it is still stuck on Android 7. I would really appreciate help on this matter. Thank you in advance.
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Have you attempted to contact your carrier to see if they can push the update to your device?