cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Constellation

No Signal after the March update

My phone updated yesterday. Prior it was working fine. After the update, I have an X and have not been able to get a signal. S8+

 

I have done the following

- Data reset

- switched sim cards

- switched sim cards to another phone - which I got signal

- drove around to find a signal (none) 

- factory reset

 

 I have done everything mobile has told me (via twitter chat) and they told me there wasn't even a march update (false)  as well as whatever I have seen online. I ultimately did a factory reset.. unfortunately smart switch didn't back up my files as I thought.

 

1. I need help getting a signal as Tmobile doesn't know what to do or are doing. 

2. Is there a way to get items back after a factory reset?

3 REPLIES 3
Highlighted
Product Expert

Re: No Signal after the March update

The only way to get items back after a factory reset is they were previously backed up to google cloud or to an SD card as well as to a computer. Doing the factory reset will wipe the whole device.

Reply
Loading...
Highlighted
Constellation

Re: No Signal after the March update

Hello, i have the same problem after update! I got X no bars!When try to search for networks its says error. Is there a solution?what to do???its been 6 days!!, hellppp please

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: No Signal after the March update

I recommend reaching out to your carrier for support. 

Reply
Loading...