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Thanks for reaching out. Also, thank you for posting your solution! That could help someone else who has also had the problem and not yet realized how to fix it. ^_^
I just brought a Galaxy s8 edge only had it 2 days and my notificationon the text message doesn't make a sound at all only vibrates. I've called several times they trouble shoot it manually still nothing. They reboot it and there again nothing. I had to replace 2 phones in 2 weeks time. The notifications will work on the first day and then nothing. I've checked the volume keys, the notification settings and they are all on high volume still I get nothing. Please help? This is so frustrating especially when these phones are so expensive.
When mine became mute and all my setting seemed right, someone told me to pull down my menu at the top of the screen and find sound. Touching the word instead of the icon, I was given 3 choices.
I chose sound and resolved the issue. Idk if this is the case wirh your phone but good luck!
For some odd reason no notification sound on my S8 plus. This issue just started today.
None of what everybody said on here...is not my issue. I checked all...all sounds were on. What is going on help please.
This is just something that automatically happened today for no reason & I have no clue why. I didn't do nothing
I had to go into my app and app permissions find messages clicked on the settings icon in the top right i clicked on general notification and the new message ones and changed the sound it had 5098 as my ringtone no idea what that is but if i changed it just under the sound settings it would not ring only vibrated all sound on high but would not make one for texts .. as well as if i had a different sound selected under the sound settings vs the other two i just previously described the only sound that worked was whatever was selected under the apps one no matter what i selected under sounds it only vibrated it didnt start happening until i had the update last night