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userhHJzhKhj48
Constellation

Re: No visual pop up notification on lock screen

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I would like to send you a screen shot but i don' t know how

Actually i have all the notifications ON and LockScreen hide content OFF and icons only off

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Re: No visual pop up notification on lock screen

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@userhHJzhKhj48 Thank you for that information. Have you tried booting the phone into Safe Mode to see if you're still having the same issues? Also, could you provide your model number, baseband version, and carrier? 

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userhHJzhKhj48
Constellation

Re: No visual pop up notification on lock screen

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Just tried same thing 

Yes for the sounds and no for visual effect

Model number sm-g950f

Base g950fxxu3crgh

Carrier TIM ITALY

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Re: No visual pop up notification on lock screen

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@userhHJzhKhj48 Did you purchase the phone in the US? 

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userhHJzhKhj48
Constellation

Re: No visual pop up notification on lock screen

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No

In italy but they are dumb and dont know answering nothing

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Re: No visual pop up notification on lock screen

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I'm sorry to hear that you've had trouble with their support. We've exhausted the troubleshooting available for this issue, and would normally recommend repairs at this time. However, since your device is not a US model, we would not be able to assist with setting up repair services. I would recommend seeking a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry Thanks!

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userYpPRYCEx53
Astronaut

Re: No visual pop up notification on lock screen

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I am having the same exact issue, even though my settings are properly calibrated to show notifications. Clearly this is something on your end, and not the users'

 

Please advise if you are working on fixing this in a later update? thanks

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user8UgTMwZk6x
Constellation

Re: No visual pop up notification on lock screen

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Both my husband and I JUST purchased brand new s9 plus' and we can't make notifications pop up on lock screen for the life of us. Have been trying everything & watched many YouTube vids and it still won't work! Very annoyed!

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Samsung Moderator
Samsung Moderator

Re: No visual pop up notification on lock screen

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Do you receive notifications properly when the device is in safe mode?

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userchzrk8FGEn
Constellation

Re: No visual pop up notification on lock screen

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Hi,

On the new devices (since android oreo update?) There is no option to get pop ups on the lockscreen. Its not an iPhone though. You can only see the notifications on your lockscreen, when you turn your phone on. There ja no visual effect or something. The screen doesn't switch to on by it self just through notifications.  That's a bit annoying but it's like that.   

Claire

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