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Samsung Moderator
Samsung Moderator

Re: Notification volume staying muted after turning silent mode off on S8 plus

@useroOTnBSXL2t Have you tried clearing the cache partition on your phone? Here are the steps. 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all keys ('Installing system update' will show for about 30 - 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe cache partition.”
  5. Press the Power key to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.
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useroOTnBSXL2t
Asteroid

Re: Notification volume staying muted after turning silent mode off on S8 plus

I have wiped cache partition and done everything every other blog has recommended. Nothing has worked. 

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Samsung Moderator
Samsung Moderator

Re: Notification volume staying muted after turning silent mode off on S8 plus

I would be happy to look into your concerns. 


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

 

Model code:
(15)Digit IMEI Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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user3MJzSWOAHX
Constellation

Re: Notification volume staying muted after turning silent mode off on S8 plus

Hi @SamsungAdam , I can now confirm that this still happens in safe mode.  The notifications remain muted even when taken out of silent / vibrate mode.

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SonofSaban
Constellation

Re: Notification volume staying muted after turning silent mode off on S8 plus

I'm on the s10+ and mines been doing this for about a month now. Anyone know the solution to fixing it?

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Samsung_JTyAb3f
Constellation

Re: Notification volume staying muted after turning silent mode off on S8 plus

I also suffer the same issue on my S10+

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userKwdU4ZD43N
Astronaut

Re: Notification volume staying muted after turning silent mode off on S8 plus

Same issue for me on my S8 and now my S10

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usery04b9paWQ7
Astronaut

Re: Notification volume staying muted after turning silent mode off on S8 plus

Mine is the same. Turn off the volume every night and when I turn it on in the morning the messages remain silent.  I just have the standard S8 and use the standard messages

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Samsung Moderator
Samsung Moderator

Re: Notification volume staying muted after turning silent mode off on S8 plus

@usery04b9paWQ7 Have you tried the troubleshooting steps mentioned previously in this thread?

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Grimes_MG
Constellation

Re: Notification volume staying muted after turning silent mode off on S8 plus

I have tried the suggestions in this thread and my S8 (unlocked) performs in the same manner as OP. When I change the phone's Volume setting from "vibrate" (no sound) to "sound" using the icon from the control panel, the Notification volume setting remains "no sound" (slider bar all the way to the left) while all other items' sound levels return to previous amounts. I have to manually adjust the "Notification" slider bar to the desired volume by sliding it to the right; otherwise it remains on "vibrate".
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