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Original topic:

Contact names not showing up on incoming calls

(Topic created: 04-19-2019 02:37 PM)
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userWb4WZNe8w5
Constellation
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Galaxy S Phones

I have a galaxy s8 plus. When I receive incoming calls from a contact in my phone book only their number displays. But when I go in my recent calls both their name and number is there. Like most people I don't know everyone's phone number so when people are calling me, I don't know who they are until after I miss it. I've already tried restarting my phone. No luck And I checked for a software update. It's up to date.

51 Replies
userbCwOCovY1N
Constellation
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Galaxy S Phones
Thanks for helping! Mine is working now.
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userd8zhHlFfR4
Constellation
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Galaxy S Phones

What did you do?

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J0kerassassin
Astronaut
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Galaxy S Phones

I believe in a previous post a few people were saying that it was a Samsung issue that they are still trying to fix.

Solution
SamsungRei
Community Manager
Community Manager
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Galaxy S Phones

Hey guys,

Go to your Settings>Applications>Search for an application called "Call Protect".


When you open it, select Force stop.




Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

userr4FWAxB1od
Constellation
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Galaxy S Phones
That worked! Thank you
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usernYyVCHEaff
Astronaut
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Galaxy S Phones

I am having the same issue, and that did not fix it. I also have ATT. 

 

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paredman
Asteroid
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Galaxy S Phones

I was going to disable AT&T Call Protect, but it was already disabled, so I enabled it and that fixed the problem for me. I also have AT&T. I'm not sure what to do if you force stopped it as suggested and it didn't work. Maybe try enabling it again and rebooting your phone. Hope that works for you.

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userJO1mUYdzBg
Constellation
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Galaxy S Phones

I was able to locate app and disable it. 

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userv9SndjnRlJ
Constellation
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Galaxy S Phones

Go to play store and uninstall at&t call protector

user4XNRaOHXmU
Constellation
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Galaxy S Phones
I'm not showing a AT & T call protect☹🤔