cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Constellation

Phone not charging after using a wireless charger.

JUMP TO SOLUTION

My phone charged on a wireless charger overnight after the original cable was starting to fail. When I checked on my phone in the morning, my phone was not only drained of battery but any longer charging.  I tried to use my brothers Samsung s10 charger to see if perhaps the wireless charger simply didn't do its job but that wasn't the case. The phone only showed a lightning symbol and doesn't display a number nor the animation that says it's charging. I'm currently letting my phone continue to be connected to the charger to see if that would fix it. 

1 SOLUTION

Accepted Solutions
Highlighted
Supernova

Re: Phone not charging after using a wireless charger.

JUMP TO SOLUTION

@userpkZ4sp7Ymu wrote:

My phone charged on a wireless charger overnight after the original cable was starting to fail. When I checked on my phone in the morning, my phone was not only drained of battery but any longer charging.  I tried to use my brothers Samsung s10 charger to see if perhaps the wireless charger simply didn't do its job but that wasn't the case. The phone only showed a lightning symbol and doesn't display a number nor the animation that says it's charging. I'm currently letting my phone continue to be connected to the charger to see if that would fix it. 


Turn off the device, turn it back on. 

When you connect the charger, pull down notification panel and look what is reports: Charging or fast charging. 

You can also download app called: Ampere from Play Store and it will show you the current rate of the charge


View solution in original post

Reply
Loading...
5 REPLIES 5
Highlighted
Samsung Moderator
Samsung Moderator

Re: Phone not charging after using a wireless charger.

JUMP TO SOLUTION

Thank you for reaching out. Have you tried wiping the cache partition on your device? Do you experience these symptoms if you try to charge your device in safe mode? What type of device are you using?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Highlighted
Supernova

Re: Phone not charging after using a wireless charger.

JUMP TO SOLUTION

@userpkZ4sp7Ymu wrote:

My phone charged on a wireless charger overnight after the original cable was starting to fail. When I checked on my phone in the morning, my phone was not only drained of battery but any longer charging.  I tried to use my brothers Samsung s10 charger to see if perhaps the wireless charger simply didn't do its job but that wasn't the case. The phone only showed a lightning symbol and doesn't display a number nor the animation that says it's charging. I'm currently letting my phone continue to be connected to the charger to see if that would fix it. 


Turn off the device, turn it back on. 

When you connect the charger, pull down notification panel and look what is reports: Charging or fast charging. 

You can also download app called: Ampere from Play Store and it will show you the current rate of the charge


View solution in original post

Reply
Loading...
Highlighted
Constellation

Re: Phone not charging after using a wireless charger.

JUMP TO SOLUTION

This sounds very useful, however, the phone has no charge. It can't receive power at all, it disconnects and then reconnects even when using a different and newer charger.

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Phone not charging after using a wireless charger.

JUMP TO SOLUTION

Thank you for that information. Can I please have your full model number and IMEI in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Highlighted
Astronaut

Re: Phone not charging after using a wireless charger.

JUMP TO SOLUTION

Why would anyone take this to a lrivate measage? We all know what your trash policy is. Leave your customers without a phone for an extended period because your $1000 dollar flag ship phone has a lnown issue you recuse to address. No SamsungTool,  we would not like to hear about your solution, unless you have changed your policy and are providing actual service to your customers rather than placing them in a vulnerable state that for most people would hinder or possibly terminate their employment. 

Reply
Loading...