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Constellation

Phone will not let me unlock

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HI, my S8 PLus has woked fine for last two years, now it will not let me unlock. I can type my secure code however it wont unlock, also the quick access features dont work or the power button so i cant turn the phone off to refresh. How do i solve this?

 

1 SOLUTION

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Comet

Re: Phone will not let me unlock

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Try holding down the volume down and power button until it turns off to force a restart on the phone. See if that helps.

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3 REPLIES 3
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Comet

Re: Phone will not let me unlock

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Try holding down the volume down and power button until it turns off to force a restart on the phone. See if that helps.

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Constellation

Re: Phone will not let me unlock

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Thanks for your help mate, i did try this before but didnt hold down for long but tried it after your comment and held for about 30 seconds... it finally turned off, have restarted it now and all seems to be working fine. Cheers

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Comet

Re: Phone will not let me unlock

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Hey I'm glad to be of help and happy it fixed!

 

Would you mind marking my answer as a solution? It helps us all out. Smiley Happy

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