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Constellation

Photo missing after update

Photo missing after update, how to get back all the photo? Don't have backup

4 REPLIES 4
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Asteroid

Re: Photo missing after update

You are not telling us much.

Were your photos stored on the internal storage or on the SD Card? If they were on the SD, was it encrypted or not? How did you make the upgrade to Pie, via OTA or did you do a full install with some other method?

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Astronaut

Re: Re: Photo missing after update

I was going to ask the same thing.
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Constellation

Re: Photo missing after update

The photo store in internal storage. I update via the phone notice remind, after update my photo is gone. Try to find it back but didn't back up


@useremy4du8QxT wrote:

You are not telling us much.

Were your photos stored on the internal storage or on the SD Card? If they were on the SD, was it encrypted or not? How did you make the upgrade to Pie, via OTA or did you do a full install with some other method?


 

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Asteroid

Re: Photo missing after update

1. Unmounted my sim, remount, and restart my phone. Maybe all your pictures will go back.
2. Check if you have a backup on Google or other places.

3. Run data recovery software. There are many android data recovery tools. I haven't used any of them. So I can't recommend any. But you can google them and pick up a good one. 

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