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Constellation

Pop-up ads

After updating my S8 to the April 1 update, I now get pop-up ads when I open applications, especially WhatsApp.
2 REPLIES 2
Samsung Moderator
Samsung Moderator

Re: Pop-up ads

Hey there!
 

Thank you for reaching out for assistance with pop up ads.

Have you tried placing your device into safe mode to test if there are third-party applications causing this symptom?

You can locate the troubleshooting steps for placing your S8 into Safe mode here: http://www.samsung.com/us/support/troubleshooting/TSG01001177/#reboot-using-safe-mode

Hope this finds you well!

^SamsungZell


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Have you installed any new applications? One of them migh...

Have you installed any new applications? One of them might be the cause of the ads. Try looking through your app list and see if there's anything strange in there.

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