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MissNatalia
Constellation

Processing Failed - Update problem

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when i click "Download updates manually" it says "Processing failed"
Im trying to  upgrade my phone to Android 7.1
my phone is Samsung Galaxy s8 plus SM-6955N

Thanks in advance

1 SOLUTION

Accepted Solutions
Samsung Moderator
Samsung Moderator

Re: Processing Failed - Update problem

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We would recommend repairs to have the device evaluated by a technician. Can you send me a private message using this link here? Please provide the following information:

  • Full Name
  • Email Address
  • Street Address
  • Phone Number
  • Place of Purchase
  • Full Model Code
  • IMEI Number
     
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66 REPLIES 66
Red Giant

Re: Processing Failed - Update problem

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Good afternoon @lonelyman

 

When you say you are performing a manual update, what do you mean? Are you pushing the update through your phone via a USB cord rather than an over the air update?

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user6WLjD5MgPh
Astronaut

Re: Processing Failed - Update problem

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I've gone to settings then updates then update manually

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Red Giant

Re: Processing Failed - Update problem

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@lonelyman

 

Hey there, just thought I would check back with you. Are you still receiving this message when you try to update your device?

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user3QOmvJC4Wn
Asteroid

Re: Processing Failed - Update problem

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Hi there, I have galaxy s10 plus and im facing the same problem. Side note nothing that needs a samsung account isnt working. I did a factory reset and now i cant even log in into samsung account getting a "Processing failed." promt.  If you figured this out please let me know.

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Samsung Moderator
Samsung Moderator

Re: Processing Failed - Update problem

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I would recommend reaching out directly to your carrier for further assistance.

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shnsahiin
Constellation

Re: Processing Failed - Update problem

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my phone is the G965U. I got my phone a few days ago. I'm using the oreo version. I get the error operation failed while updating. If you solved this problem, would you please help me?

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userpiMSenSLRB
Constellation

Re: Processing Failed - Update problem

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I'm having exactly the same issue with my note 8, it currently has the androi 7.7.1, so I want to upgrade to the oreo  but when I click on "Download updates manually" a messages the says processing failed appears...

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userpiMSenSLRB
Constellation

Re: Processing Failed - Update problem

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the model number of my note 8 is SM-N950U1

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Red Giant

Re: Processing Failed - Update problem

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Hello @userpiMSenSLRB

 

When you say you are attempting to download the updates manually, how do you mean? Are you going to your settings and tapping the update button, or are you downloading them from a computer?

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