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userSHcqkfnbWp
Constellation

Processing failed - software update galaxy s8 plus

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Good day sir would just like to ask why it stated processing failed if i update my galaxy s8 plus on software update.. hope to hear who can help me fix the problem..thank you

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Samsung Moderator
Samsung Moderator

Re: Processing failed - software update galaxy s8 plus

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Can you send a PM here with your model and IMEI number?

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Samsung Moderator
Samsung Moderator

Re: Processing failed - software update galaxy s8 plus

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Can you send a PM here with your model and IMEI number?

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userSHcqkfnbWp
Constellation

Re: Processing failed - software update galaxy s8 plus

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Good day!!! Thats the model and IMEI number hope you can help me with this..

 

Model SM-G955U

IMEI <hidden>

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userTe2EWlQW5P
Constellation

Re: Processing failed - software update galaxy s8 plus

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did you get any solution? I have the same problem

@userSHcqkfnbWp wrote:

Good day!!! Thats the model and IMEI number hope you can help me with this..

 

Model SM-G955U

IMEI <hidden>

did you solve your problem? if yes please let me know. I have the same issue

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userCyzvVfGvy2
Astronaut

Re: Processing failed - software update galaxy s8 plus

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IMEI 355979083283446

MODEL SM-G955U

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userIaSKGzoB8m
Constellation

Re: Processing failed - software update galaxy s8 plus

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I also have the same issue, could you mind for helping me?@SamsungJoJo

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Samsung Moderator
Samsung Moderator

Re: Processing failed - software update galaxy s8 plus

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@userIaSKGzoB8m Can you send me a private message using this link here? Provide the following information.

  • Model Number
  • IMEI Number
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gabrielomar07
Constellation

Re: Processing failed - software update galaxy s8 plus

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can you help me too?Smiley Sad


@SamsungJoJo wrote:

Can you send a PM here with your model and IMEI number?


 

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userhSSEQuXFl9
Constellation

Re: Processing failed - software update galaxy s8 plus

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@SamsungJoJo I have the same issue could you please help me too?

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Samsung Moderator
Samsung Moderator

Re: Processing failed - software update galaxy s8 plus

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If you are receiving a processing failed error while trying to update your device you'll need to speak to your carrier as they are the ones that push the updates out. Alternatively, you can try to download the update using the Samsung Smart Switch PC application.


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