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userSHcqkfnbWp
Constellation

Processing failed - software update galaxy s8 plus

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Good day sir would just like to ask why it stated processing failed if i update my galaxy s8 plus on software update.. hope to hear who can help me fix the problem..thank you

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Samsung Moderator
Samsung Moderator

Re: Processing failed - software update galaxy s8 plus

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Can you send a PM here with your model and IMEI number?

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8 REPLIES 8
Samsung Moderator
Samsung Moderator

Re: Processing failed - software update galaxy s8 plus

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Can you send a PM here with your model and IMEI number?

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userSHcqkfnbWp
Constellation

Re: Processing failed - software update galaxy s8 plus

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Good day!!! Thats the model and IMEI number hope you can help me with this..

 

Model SM-G955U

IMEI <hidden>

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userTe2EWlQW5P
Asteroid

Re: Processing failed - software update galaxy s8 plus

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did you get any solution? I have the same problem

@userSHcqkfnbWp wrote:

Good day!!! Thats the model and IMEI number hope you can help me with this..

 

Model SM-G955U

IMEI <hidden>

did you solve your problem? if yes please let me know. I have the same issue

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userCyzvVfGvy2
Astronaut

Re: Processing failed - software update galaxy s8 plus

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IMEI 355979083283446

MODEL SM-G955U

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Samsung Moderator
Samsung Moderator

Re: Processing failed - software update galaxy s8 plus

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I would recommend visiting a local uBreakiFix location or your carrier to see if they can push the update to your device.

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Komlah
Asteroid

Re: Processing failed - software update galaxy s8 plus

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my current carrier ? 


@SamsungJace wrote:

I would recommend visiting a local uBreakiFix location or your carrier to see if they can push the update to your device.


 

 

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Samsung Moderator
Samsung Moderator

Re: Processing failed - software update galaxy s8 plus

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Hey there, You can locate your local ubreakifix by visiting this link: www.ubreakifix.com/locations


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userr7GvnFnWmw
Constellation

Re: Processing failed - software update galaxy s8 plus

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I am having the same problem with mine. I took it to my local Ubreakifix store and they could not fix it at all for me. They had the phone for two days and told me that it was basically worthless and the issue was with the Samsung software and the specific update (Event ID 442, Kernel-PnP) they just put out and not with the mobile service carrier. I had to wipe my phone back to factory settings and lost a lot of stuff that hadn't been backed up for the week prior to the update. Yes, not backing it up immediately was my own fault, but they only give you so much space to do that. Good luck, Samsung will basically tell you to go get a refurbished phone or do a hard reset. Nothing else will fix this problem. Good luck.

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