did you get any solution? I have the same problem
Good day!!! Thats the model and IMEI number hope you can help me with this..
did you solve your problem? if yes please let me know. I have the same issue
If you are receiving a processing failed error while trying to update your device you'll need to speak to your carrier as they are the ones that push the updates out. Alternatively, you can try to download the update using the Samsung Smart Switch PC application.