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userMUFjZ0xun6
Constellation

Random restarts

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AT&T variant on QD9 having multiple restarts. Brand new, out of the box and its restarting all the time. 

 

Updated everything. No luck.

 

Getting very frustrated

1 SOLUTION

Accepted Solutions
Ele21
Constellation

Re: Random restarts

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Try uninstalling Lookout App. That seems to be what's causing the issue. 

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15 REPLIES 15
Ele21
Constellation

Re: Random restarts

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Try uninstalling Lookout App. That seems to be what's causing the issue. 

View solution in original post

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userSYNxABFePr
Constellation

Re: Random restarts

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I've disabled Lookout (had to disable Device Admin option in Lookout to do so), hopefully this fixes the constant restarts...

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userSYNxABFePr
Constellation

Re: Random restarts

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Disabling lookout didn't solve it for me, phone restarted again in the last hour...

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userSYNxABFePr
Constellation

Re: Random restarts

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Just talked to Samsung support, they said if factory reset doesn't fix it, only options are to send in for repair, or return for refund...

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usertUFJEWiRmg
Constellation

Re: Random restarts

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Same problem here.  I don't have the Lookout app installed on my Verizon variant.  It started doing this after I received the Bixby Voice update.  After a complete wipe of the phone did not resolve the issue, I sent it into Samsung for repair.  The sheet says that they replaced the camera!  Nothing was wrong with the camera that I was aware of.  I am still plagued with multiple daily reboots, often during phone calls.  This has to be a software bug.  Samsung, help us!

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Highlighted
Essence
Asteroid

Re: Random restarts

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Is the Lookout app supposed to be the cause of the restarting issues? Because I do have it installed and happy to uninstall if that's what is causing the problem. 

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userWcsz6hdPHi
Constellation

Re: Random restarts

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I would live to know how to return it gor a refund. Im tired of all the issues this tablet has!

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userroWEkAww2s
Constellation

Re: Random restarts

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Am I missing something? I don't think I have the lookout app. So far I have only had it restart when I am not doing anything.  So not that big of a deal yet. But still want it fixed. 

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userQlAYv1Vqvj
Cosmic Ray

Re: Random restarts

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This is a common problem at this point. Start brining this issue to Social media since there seems to be no resolution here

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