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Astronaut

Red app shadows

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Alright, this is something that just happens on my phone. My screen has like a burn in or something with red app shadows and keyboard. What is it and could I fix it?

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Product Expert

Re: Red app shadows

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Well its called screen burning and you can get it fixed if you call 1800-Samsung, But you do have two choices you could get a brand new screen or you could tell them to collaborate the screen go to your local UBrakeIFix.

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Samsung Moderator
Samsung Moderator

Re: Red app shadows

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I would try testing the device in safe mode to see if a third-party app may be causing this symptom to appear.

 

Let's try putting the device in Safe mode to determine if there are external factors that cause this symptom. This step will temporarily disable all your third-party apps, but none of your personal data will be deleted. Your customization settings (Wallpaper, Themes, et cetera) will be reset to default once you exit this mode.

 

Please follow the steps below:

 

1. Turn the device off.

2. Press and hold the Power key past the model name screen.

3. When "SAMSUNG" appears on the screen, release the Power key.

4. Immediately after releasing the Power key, press and hold the Volume down key.

5. Continue to hold the Volume down key until the device finishes restarting.

6. Safe mode will display in the bottom left corner of the screen.

7. Release the Volume down key when you see Safe Mode.

8. To exit Safe Mode, restart your device.

 

 

You can also wipe the cache partition:

 

The system cache partition stores temporary system data. It's supposed to allow the system to access apps more quickly and efficiently, but sometimes things get cluttered and outdated, so a periodic cache clearing can help make the system run more smoothly.

 

- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all keys ('Installing system update' will show for about 30 - 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight “wipe cache partition.”
- Press the Power key to select.
- Press the Volume down key to highlight “yes” and press the Power key to select.
- When the wipe cache partition is complete, “Reboot system now” is highlighted.
- Press the Power key to restart the device.

 

Let us know how your device responds after performing this step!

 

 

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Product Expert

Re: Red app shadows

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Hello User108,

 

If you see the same red app shadow and keyboard in the background on every screen and while other apps are open, then it will most likely be Burn-In on the screen.  This usually happens over the life of the device if the brightness level is turned up all the way, all the time.  

 

Unfortunately, the only solution is to replace the Screen on the Device.

 

I hope this answers your question.

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Product Expert

Re: Red app shadows

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Hello,

 

this is an issue called burn in. These are some tips that can prevent this:

 

1. Keep your brightness on the screen at a manageable level. There should be an orange cut off when you move the brightness slider on your phone. 

 

2. Avoid keeping your screen on an static image. For example, a video or a game that plays for hours on end may cause burn in issues on your screen. 

 

3. Put a sleep timer on your screen so that its not constantly on all the time

 

4. Turn on the blue light filter on your phone. To get to that, search up "blue light filter" in the settings on your device. This filter lowers the amount of blue light emitting from your device, effectively making the screen more yellow, reducing screen pixel strain and eye strain. 

 

Also, try to search up "burn in fixes" on YouTube. They may be relatively helpful for minor burn in cases. The idea behind them being that they force the pixels in your screen to adjust.

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Product Expert

Re: Red app shadows

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Well its called screen burning and you can get it fixed if you call 1800-Samsung, But you do have two choices you could get a brand new screen or you could tell them to collaborate the screen go to your local UBrakeIFix.

View solution in original post

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Astronaut

Re: Red app shadows

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All of this are helpful, I got a refurbished phone, and I guess they didn't bother putting a new screen. Anyway, thanks!

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