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Astronaut

Registration: Old phone New owner

I bought this phone used. It was factory reset and everything. I can not register this device here. It says the IMEI is already registered. So, because the previous owner registered this phone here, I am not able to access any help features? Can I re-register this device somehow? That would be cool...

1 REPLY 1
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Product Expert

Re: Registration: Old phone New owner

Hi @マダーさん 

 

Here is something you can try to fix your issue.

 

-Sign out of your current account

-Sign into the account the phone number is currently registered to

-Go to change Phone Number

-Change phone number and verify it

-Sign out of your current account

-Sign into your other account and add your phone number......

 

I hope this bit of info helps in any way.

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