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Astronaut

Restarted phone, now it won't recognize my pattern

Last night I restarted my phone, a galaxy s8, as it was being slow. After it was on again, I went to draw my pattern as usual, but I was met with the "incorrect pattern drawn" message. 

I have tried to put in different variations of my pattern, with no success. 

I've restarted my device numerous times since then, and it still won't recognize the pattern. 

After talking to a samsung representative, she told me that I would have to do a factory reset on the device, which would require me to have my phone powered off first. The thing is, the phone requires me to draw my pattern in order for it to power off. 

 

What are the steps I can take from here? Would taking it to a repair shop do me any good, or is the device now reduced to a paper weight? Any feedback would be very much appreciated. 

2 REPLIES 2
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Asteroid

Re: Restarted phone, now it won't recognize my pattern

just hold the power button until it shuts off or resets
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Samsung Moderator
Samsung Moderator

Re: Restarted phone, now it won't recognize my pattern

Hello!

 

If you have find my mobile active on your phone, you can go to findmymobile.samsung.com and log in with your Samsung account credentials. From this site, you would be able to remove the security password from it. If this is not able to be done a factory reset would be necessary.

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