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userwYPLA85Y0g
Constellation

Restore deleted photos from cloud

Hi All,

 

I moved some photos from my phone to PC couple of months ago, and i lost my backup in my PC now. I tried to check my samsung cloud but i cant find those photos that i moved out from my phone anymore. But i am quite sure that those photos are backup to the cloud at some point before, it might be deleted from cloud because of syncing. Any chance that Samsung can help to recover these photos?

 

2 REPLIES 2
Samsung Moderator
Samsung Moderator

Re: Restore deleted photos from cloud

If the pictures aren't saved to the cloud and you don't have the backup, there wouldn't be a way to us to assist with recovering the photos. I would recommend pulling up the Samsung Cloud website on your PC to see if the pictures are still located on the Samsung cloud.

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usera9BSex5cVL
Constellation

Re: Restore deleted photos from cloud

Similar issue. My photos deleted after this week's automatic update.

The cloud on Googles automatic backup won't open. Ideas?

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