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sjp0907
Asteroid

S8 - An error has occurred with the fingerprint sensor

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Randomly, my fingerprint sensor staopped working this morning

Its the pad itself, as im not getting the vibrating when it doesn't recongnise the fingerprint.

Following advice on other threads, I have attempted to remove my fingerprints and redo and I get the message:

'An error has occurred with the fingerprint sensor. If this message appears repeadly, restart your device'

I have restarted several times and I still get the message.

Please help

1 SOLUTION

Accepted Solutions
MJL
Halo

Re: S8 - An error has occurred with the fingerprint sensor

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Start your phone in safe mode and remove fingerprints.  Shut the phone down after removal and restart in safe mode again to register your fingerprints. 

Then start your phone in regular mode and fingerprints should work.

 

You could have 3rd party app causing problem. 

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41 REPLIES 41
userPYxVaAVHLI
Constellation

Re: S8 - An error has occurred with the fingerprint sensor

JUMP TO SOLUTION

My just did the same thing.  Is this an issue with the scanner itself or a software issue?

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Supernova

Re: S8 - An error has occurred with the fingerprint sensor

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Hey, I hope you are both doing well. Would you all mind providing some information about your device?

* Baseband Version

* Carrier

* Model Number

 

You can find this information in Settings > About Phone.

 

Has everyone attempted resetting/clearing out saved fingerprint then re-add them again?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


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sjp0907
Asteroid

Re: S8 - An error has occurred with the fingerprint sensor

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Model: SM-G950F

Baseband: G950FXXU1CRC7

Not sure what you mean by carrier

 

Upon trying to delete the fingerprints, thats when I get the message, as well as it not working.

 

 

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MJL
Halo

Re: S8 - An error has occurred with the fingerprint sensor

JUMP TO SOLUTION

Start your phone in safe mode and remove fingerprints.  Shut the phone down after removal and restart in safe mode again to register your fingerprints. 

Then start your phone in regular mode and fingerprints should work.

 

You could have 3rd party app causing problem. 

Reply
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userhgEF2AMZJo
Astronaut

SAMSUNG A8 PLUS- An error has occurred with the fingerprint sensor

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An error has occurred with the fingerprint sensor. If this message appears repeadly, restart your device'

I have restarted several times and I still get the message.And my finger sensor Not working.

 

Please help

 
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Samsung Moderator
Samsung Moderator

Re: SAMSUNG A8 PLUS- An error has occurred with the fingerprint sensor

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Did you try the solution @SamsungJecca presented?

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userAMdBsmCySf
Constellation

Re: SAMSUNG A8 PLUS- An error has occurred with the fingerprint sensor

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I had the same problem from 20 minutes ago and Samsung Jeccas suggestion to clear cache and data will still not let me into fingerprints. It still says two fingerprints registered. Can you help please.

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Samsung Moderator
Samsung Moderator

Re: SAMSUNG A8 PLUS- An error has occurred with the fingerprint sensor

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@userAMdBsmCySf Have you tried logging out of your Samsung account and logging back in?

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useraKkZwOLIGx
Constellation

Re: SAMSUNG A8 PLUS- An error has occurred with the fingerprint sensor

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Hi, just tried all of the suggestion here, but still appear "An Error Occured with the fingerprint scanner" , can't go into Fingerprint Scanner to delete fingerprint data , can't even access it through safe mode. 

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