cancel
Showing results for 
Search instead for 
Did you mean: 
Samsung Moderator
Samsung Moderator

Re: SAMSUNG A8 PLUS- An error has occurred with the fingerprint sensor

JUMP TO SOLUTION

Just to double check, did you try signing in and out of your Samsung Account? If you did what happened?

Reply
Loading...
userzTJGxql9km
Constellation

Re: SAMSUNG A8 PLUS- An error has occurred with the fingerprint sensor

JUMP TO SOLUTION

I am having the same issue. I recently changed my cracked screens at the sprint store and when I got my phone back it was no longer working. I tried all of the options you have provided. Still nothing. Does anyone have any other ideas? I am too busy to go to the repair store. 

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: SAMSUNG A8 PLUS- An error has occurred with the fingerprint sensor

JUMP TO SOLUTION

Can I have your full model code, baseband version, and carrier information?

Reply
Loading...
userzTJGxql9km
Constellation

Re: SAMSUNG A8 PLUS- An error has occurred with the fingerprint sensor

JUMP TO SOLUTION

Model SM-N950U

Baseband- SM950USQS5CRJ3

Sprint

Reply
Loading...
userDZl3J0HMGY
Constellation

Re: SAMSUNG A8 PLUS- An error has occurred with the fingerprint sensor

JUMP TO SOLUTION

S8+ here. Also just had the screen replaced at a Sprint store on Wednesday. Removed fingerprints prior to giving them my phone. Fingerprint scanner hasn't worked since it was returned. I've tried all solutions listed here and am still having the same error.

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: SAMSUNG A8 PLUS- An error has occurred with the fingerprint sensor

JUMP TO SOLUTION

@userDZl3J0HMGY I would suggest going back to the Sprint store that you had the repair completed at and have them reevaluate the device.

Reply
Loading...
userCPLU1OWHOQ
Constellation

Re: SAMSUNG A8 PLUS- An error has occurred with the fingerprint sensor

JUMP TO SOLUTION

EXACTLY the same thing happened to me. They replaced my screen and battery and now fingerprint scanner doesn’t work.

Reply
Loading...
userIR9HK3dEhf
Constellation

Re: S8 - An error has occurred with the fingerprint sensor

JUMP TO SOLUTION

i am not able to use my fingerprint sensor...i restart the phone several times but still shows the same problem...

Anybody knows what can i do

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: S8 - An error has occurred with the fingerprint sensor

JUMP TO SOLUTION

@userIR9HK3dEhf Have you tried performing a software update and confirming that you have the most recent software running on the device?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
userIiQ6e4XkSn
Astronaut

Re: S8 - An error has occurred with the fingerprint sensor

JUMP TO SOLUTION
I do that process but not work fingarprent
Reply
Loading...