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userLQb7yHuCP0
Asteroid

S8 Dead no box no imei number to issue a repair ticket

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Hi 

 

My phone will not charge and I tried every reset method.  Tech support says they need imei number to fix it since it is still under warrenty.

 

I can't find the box and I can't turn on the phone to get the imei.

 

I already took the sim card out to put in my old phone so I screwed that up.

 

Is there anyway to get the imei number?  I have the original order number I bought online from samsung but they said they don't know the imei number from the order number.

 

Samsung says they have to have the number to put in a ticket.

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userkBvCV8XYPI
Constellation

Re: S8 Dead no box no imei number to issue a repair ticket

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The IMEI number is on the back of the phone. You'll need a well lit area to see it though. It's right above the charging port on the back. 

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4 REPLIES 4
userkBvCV8XYPI
Constellation

Re: S8 Dead no box no imei number to issue a repair ticket

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The IMEI number is on the back of the phone. You'll need a well lit area to see it though. It's right above the charging port on the back. 

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SrS27a
Asteroid

Re: S8 Dead no box no imei number to issue a repair ticket

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You could also retrive the IMEI number by going into settings > about phone > status > IMEI information, listed at the top is your IMEI number. 

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userLQb7yHuCP0
Asteroid

Re: S8 Dead no box no imei number to issue a repair ticket

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No - phone won't turn on so couldn't do this.

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userLQb7yHuCP0
Asteroid

Re: S8 Dead no box no imei number to issue a repair ticket

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You are my hero - couldn't see it without a flashlight!!!!
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