3 days ago my Galaxy S8 Gallery app started repeatedly crashing. When I would take a photo I'd get a message "Gallery app has stopped working (or needs to restart)" with a prompt to close or restart it. Which I would do.
The photo I had taken would show up in the gallery app but when I tried to share it via text or email I would get a message saying "Unable to attach". No matter how I tried to share, text, email, facebook, it was like the photo didn't exist.
I looked at each of the photos properties and they seemed to all be saved as jpegs, nothing unusual. I could view them on my camera but couldn't access them. I tested out other photos that I had taken before 1/27/18 and had no problem accessing, editing or sharing them. FYI all my pics save to my SD card. Also when I try to delete any of the photos I've taken since 1/27/18 they won't delete. I get the prompts to confirm the deletion but the pics still remain in my gallery. Also I tried taking a screenshot of a photo and that got the same results as taking a photo that is inaccessible.
I've tried the following measures to fix the problem with no success:
The only other suggestion I saw online was to delete all 3rd party apps and see if that fixes it but I'm reluctant to do that. Also I'm reluctant to do a factory reset. I was hoping someone in this community could help before taking those drastic measures.
Thank in advance!!
Solved! Go to Solution.
I certainly want to assist you further with this matter. To better do that, can the Community have the exact model number and Baseband version (both under Settings>About Device) for your device as well as your carrier and (as @userbcMKA9DSlI wondered) have you tried a Factory Reset? Thanks!
Samsung Galaxy S8
Baseband Version: G950USQS2BQL
No, I have not done a factory reset because it's inconvienient and I'm trying to avoid having to set up my phone all over again. Thank you for any help you can offer.
No worries! Let's see if anyone here in the Community can come up with another suggestion before we resort down to something like the Factory Reset.
Hey Community! Anyone else seeing this problem? Anyone have a workaround or suggestion? Let us know!
I have thr same problem that you have described. If I try to attach a photo from the Gsllery app to a text it will not be able to attach the photo into a text message. I have to go to Images in the My Files app. From there I can select an image (photo) and share via text or email.