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user1Pnr0UItBA
Constellation

S8+ Scratching easily

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Is anyone else having the problem of their galaxy s8 scratchibg.. I have had mine for about 3 days now and already a small scratched appeared when I took it out of my bookbag which only had my textbooks and pencils. 

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userPfkNLGDcX9
Constellation

Re: S8+ Scratching easily

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Mine looks the same way. Very disappointed that the Gorilla glass 5 is this soft that taking in and out of my jeans or pants leaves these abrasions along the edge. My S7 Edge, which never has a screen protector, had no scratches or abrasions.

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139 REPLIES 139
usernwwIBPglYK
Constellation

Re: S8 Scratching easily

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Attach856_20170423_092538.jpg

 

 

Attach858_20170423_092538.jpg

 

 

I've never dropped my S8plus and theres cracking around the bezel. 

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user1Pnr0UItBA
Constellation

Re: S8 Scratching easily

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Do you think that Samsung premium will cover this, mine is a small knick but still

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Honored Contributor

Re: S8 Scratching easily

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It might, but you'll really want to read up on everything that's covered from the Premium Care page itself here - http://www.samsung.com/us/support/premium-care/faqs/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you. If a post stand out to you, perhaps you could give that post a star to show other community members they were able to assist or was relevant to you.

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Nate Dog
Constellation

Re: S8 Scratching easily

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We're you already a premium care subscriber? If not you'll have to endure the scratches for 30 days before your coverage kicks in, and then they'll probably deny it as a pre-existing condition.

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Honored Contributor

Re: S8 Scratching easily

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Hmmmm @Entellex. It being smooth makes me think that's it's something rubbing against it, but that seems like something that would happen after a long period of time. I can't really speculate though cause I'm not the one who put the phone through all the tests. All I know is that it's there, and I'm sure you'd like it fixed/exchanged. Working with your carrier is definitely the right start, other than that you'd have to reach out to the Samsung Support teams directly for further evaluation.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you. If a post stand out to you, perhaps you could give that post a star to show other community members they were able to assist or was relevant to you.

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userNXc6U4kuza
Constellation

Re: S8 Scratching easily

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this seems to be an issue with the black s8+!! we got 4 phones at the same time and mine is the only black one and scratched up less then 12hrs, the rest are ok!! I have to pay 45.00 to exchange a phone that is less then 24 hrs old!!!

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socrfan
Asteroid

Re: S8 Scratching easily

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This is why I tell people, like it or not, invest in a good phone case. I would never go without it.

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usertIcGN1tvgt
Constellation

Re: S8 Scratching easily

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I have a crack there as well and I can't even tell u how it got there...appeared on the 4th day. Wasn't rough with my phone or anything.

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userH9mIHneAbo
Constellation

Re: S8 Scratching easily

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I have a regular s8, but the exact same thing happened. This morning I put it in my pocket (BRAND NEW jeans. Took them out of the plastic wrap today) and it looked perfect. After walking around today my phone has 2 lines of micro-scratches about 9mm from either side. 

 

I'd say it's funny that a flagship device like this is damaged by normal, even delicate use, but it's *my* flagship device.

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