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Constellation

S8 Touch screen unresponsive

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The touch screen on my S8 isn't working. I can still use all of the buttons on the sides, but the touchscreen and fingerprint scanner aren't working. I can press the power button and pull up the power off menu, and I can take screenshots, and it reads me pressing the bixby button, but the screen isn't responding to me touching it AT ALL.

 

Any ideas?

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Constellation

Re: S8 Touch screen unresponsive

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So I was able to fix this problem, the solution was holding down the power button and the volume down key for an extended period of time which turns off the phone without having to use the screen.

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39 REPLIES 39
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Honored Contributor

Re: S8 Touch screen unresponsive

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Hello there, @userKi78xX9f6z
I certainly want to assist you further with this matter. To better do that, can the Community have some added details about your specific device and this concern? Things that will help the most would be when you started noticing this happen and what you've already tried to fix it. Thanks!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Constellation

Re: S8 Touch screen unresponsive

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Hi, I'm having the same proble as the original poster. However, the posted solution does not work for me anymore (it happened once before, I rebooted and it was fine). The occurrences are getting closer and closer together and the rebooting does not seem to work anymore.

 

I have a Samsung Galaxy S8+. Any ideas?

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Astronaut

Re: S8 Touch screen unresponsive

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ya reboot it then change your settings back to default then go to settings then general management then reset settings back to default.

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Supernova

Re: S8 Touch screen unresponsive

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@userlXWM9JWjrj, were you able to attempt the step detailed by @userlXUwN87cvK?


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Constellation

Re: S8 Touch screen unresponsive

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Yes that seems to work. Thanks!

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Constellation

Re: S8 Touch screen unresponsive

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That seems to work! Thanks so much!

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Constellation

Re: S8 Touch screen unresponsive

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Hello. I have the same problem. My galaxy s8 touch is not working anymore. Nothing happened to it (no water and no falls - it has a small crack for more than a year but always worked just fine) and everything else works. I've tried to restart the phone, restore default settings and give it a hard reset but nothing works. I updated the phone less than a week before it stopped. 

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Highlighted
Constellation

Re: S8 Touch screen unresponsive

JUMP TO SOLUTION

So I was able to fix this problem, the solution was holding down the power button and the volume down key for an extended period of time which turns off the phone without having to use the screen.

View solution in original post

Reply
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Honored Contributor

Re: S8 Touch screen unresponsive

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Awesome! Glad to hear things are good again.  Smiley Happy


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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