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Constellation

Re: S8 Will not turn on!!

I have tried that but it does not work. My phone does not charge when completely turned off. It only charges while in sleep mode. I have also factory reset. It doesnt seem to fix. I'm going to contact a samsung service center.

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Astronaut

Re: S8 Will not turn on!!

I have ssame problem as everyone else, phone working fine then switched itself off, phone completly dead i have tried all sugestions as regards to pressing up or down and power or bix and so on but nothing, charged over night with no lights at all, connected to computer still nothing not even detected, i live in tenerife where customer service is not the best, took back to shop and they dont want to know, now what???

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Constellation

Re: S8 Will not turn on!! (SOLVED)

This same thing happens to me. If the phone battery completely drains and the phone turns off it will not charge. We tried the OEM charger and about 10 other type c and other usb chargers ranging from 0.5A and up. Nothing worked until I found a solution. 

 

SOLUTION: Use Samsung charger ETA-U90JWS with a generic cord. The samsung cord would not charge the phone. You have to use that charger and try different cords until a line starts flashing every few seconds on your screen. After that in about an hour you should see the power ring a lightning bolt. Then in about an hour  you will see 1% and so on. Make sure to turn the phone on after 20% and swtich to an oem speed charger to finish charging as the ETA-U90JWS gets very hot charging the GS8. 

 

Just wanted to share my experience and solution. Samsung knows about this and is doing NOTHING to help people. 

 

My phone is recovering from SUPER DEAD MODE with that charger as I type this. This has happened to me like six times now. Thanks Samsung!

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Constellation

Re: S8 Will not turn on!! (SOLVED)

Sorry, that didnt work either. Besides, why should you have to go through that all the time. Will seriously be considering another brand for my next phone purchase. Have had samsung for years and were flawless. Now I have 2 models both less than 6 months old with the same issue for both. Note8 and S8plus. Note has already been replaced once and S8 plus will be sent in tomorrow. Appears to be too common of an issue for samsung to not address it. 

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Constellation

Re: S8 Will not turn on!! (SOLVED)

I had a problem two weeks ago where the S8 would not turn on after charging all night. None of the remedies worked, so it had to be sent away for repair. Came back, and I had to spend hours to restore everything. 

 

Today, it would not turn on, but it did restart after pressing the volume down/on keys.

 

I'm contemplating a class action if this keeps on happening.  Samsung knows all about this, but is quiet on the issue. 

 

No one deserves such bad service, or repeating breakdowns.

 

Comments?

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Constellation

Re: S8 Will not turn on!! (SOLVED)

Ive had this happen twice now, Im now on my thrid replacemnet, I had a apple before this 7 years never one problem with there phone. 

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Astronaut

Re: S8 Will not turn on!! (SOLVED)

hey just wanted to let you know i have solved the power issue, its the power button and the connection to the main board, it dont make a great connection, i took my phone apart fixed the connections now i dont have the issue anymore.....if you want to hear more on how to fix let me know n i can get more in detail

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Constellation

Re: S8 Will not turn on!! (SOLVED)

Tell me more

 
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Astronaut

Re: S8 Will not turn on!! (SOLVED)

hey just wanted to let you know i have solved the power issue, its the power button and the connection to the main board, it dont make a great connection, i took my phone apart fixed the connections now i dont have the issue anymore.....if you want to hear more on how to fix let me know n i can get more in detail

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Constellation

Re: S8 Will not turn on!! (SOLVED)

just got the charger and i have already tried 3 different cables....still nothing, what charging cable brand did you use?

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