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userOcQxMo0104
Constellation

S8 burn in

I have a galaxy s8 and it has a burn in where my navigation bar is and it shows a little red coloring on the numbers on my clock in front of the lock screen I had the brightness turned down the whole time I had this phone how can it be fixed I had this phone for almost a year now.

8 REPLIES 8
Samsung Moderator
Samsung Moderator

Re: S8 burn in

Does this occur with the device in safe mode?

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userOcQxMo0104
Constellation

Re: S8 burn in

No I don't have it on safe mode how do I get to that?

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Samsung Moderator
Samsung Moderator

Re: S8 burn in

Here are the steps to boot your device in safe mode:

 

This step will temporarily disable all your third-party apps, but none of your personal data will be deleted. Your customization settings (Wallpaper, Themes, et cetera) will be reset to default once you exit this mode.

 

Please follow the steps below:

 

1. Turn the device off.

2. Press and hold the Power key past the model name screen.

3. When "SAMSUNG" appears on the screen, release the Power key.

4. Immediately after releasing the Power key, press and hold the Volume down key.

5. Continue to hold the Volume down key until the device finishes restarting.

6. Safe mode will display in the bottom left corner of the screen.

7. Release the Volume down key when you see Safe Mode.

8. To exit Safe Mode, restart your device.

 

Let us know how your device responds after performing this step!

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userOcQxMo0104
Constellation

Re: S8 burn in

Will safe mode fix my burn in on my s8?

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Samsung Moderator
Samsung Moderator

Re: S8 burn in

Safe mode will temporarily disable any third-party apps from running in the background that may be causing the symptom to occur.

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userOcQxMo0104
Constellation

Re: S8 burn in

The safe mode didn't help I can still see the ghostly line from where my navigation bar is and the letters on the clock is still has a red color 

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userOcQxMo0104
Constellation

Re: S8 burn in

It's a screen burn I heard it was a manufacturing error and it happens to a lot of people on their s8

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Highlighted
Samsung Moderator
Samsung Moderator

Re: S8 burn in

Thank you for confirming that.

 

Can you send a private message providing the following information so I can further look into this? http://bit.ly/2GGYul4

 

Full Model Code:

Serial Number:

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