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Astronaut

S8+ only charges after a soft reboot & fast charging ability is lost

At first, the phone kept showing the dreaded 'moisture has been detected' message randomly for days. 

 

After that the phone received a security update.

 

Then it lost the ability of 'fast charging' and now only charges after a soft reboot - power button + volume down key for close to 10 seconds.

 

Help?

1 REPLY 1
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Samsung Moderator
Samsung Moderator

Re: S8+ only charges after a soft reboot & fast charging ability is lost

Here are a few troubleshoot methods you can try:

 

-Are you using the original charger that came with your device?

 

- Samsung phones will not charge if moisture is present in the charging port when it is plugged in. This is a preventative measure added to avoid corrosion. You will still be able to charge with a wireless charger. A popup message will display in the event a charger is plugged in while moisture is present in the charging port.

- Give this link a try for tips regarding moisture in the charging port: https://www.samsung.com/us/support/troubleshooting/TSG01001449/

 

-I would recommend trying another charger with your device

 

If you have tried the troubleshooting steps above and are still experiencing these symptoms, I would recommend a service repair. Can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:
 


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