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usere5JOo5BkBo
Astronaut

Re: S8 plus back glass cracked.

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Mine too. Six months old and I have already replaced the front glass once. I owned the S6 and S7, dropped them all over the place and never a scratch. This thing cracks with the tiniest amount of handling. I am extremely unhappy as well. 

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Red Giant

Re: S8 plus back glass cracked.

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Hi @usere5JOo5BkBo I understand how this is frustrating but I'd like to help. I would recommend reaching out either to myself or to one of other mods in Private Message to see about setting up an evaluation and repair for your device. You can also reach out on Facebook (https://www.facebook.com/samsungsupport/), Twitter (https://twitter.com/samsungsupport), by calling 1 (800) 726-7864 or using the Video Chat feature in your Samsung Plus+ app.

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userWoHD7lhyTE
Astronaut

Re: S8 plus back glass cracked

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I have an S8 and just found the same thing.  I have had the case on for months.  I just took it off today and noticed the back glass shattered.  This may well be my last I have been buying Samsung since the Note 2 and this may well be my last Samsung phone. 

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useruTVgCMtUiY
Astronaut

S8 plus back glass cracked

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150.00 if your lucky
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userKFgSIBiCBc
Constellation

Re: S8 plus back glass cracked

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Mine also cracked had the phone for 6-8 months and never dropped it,been super careful with it since it cost me $850 outright and the rear cracked today out of the blue..good thing I've been fixing phones for the past 5 years..

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Red Giant

Re: S8 plus back glass cracked

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Hi everyone, if you haven't already, I would recommend reaching out to one of other lines of support for immediate 1-on-1 assistance and see about setting up an evaluation and possible repair for your device. You can reach out on Facebook (https://www.facebook.com/samsungsupport/), Twitter (https://twitter.com/samsungsupport) or by calling 1 (800) 726-7864.

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JWig22
Asteroid

Re: S8 plus back glass cracked

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I did that before right after I posted my comment.  I can't be without a phone for 10-11 days, so Samsung wasn't much help.  I think everyone is just wondering why these are breaking so easily, it is not what we come to expect from Samsung.

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user9kYJe3gcd0
Constellation

Re: S8 plus back glass cracked

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Plenty of us have reached out to no avail. Samsung needs to fix this or recall

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userfcebp3ytyX
Constellation

Re: S8 plus back glass cracked

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same problem with S8. is there any back glass with strong adhesive on the market which can guarantee at least similar or same waterproofing it was before cracking?

wherever I asked for service they can't guarantee waterproofing after the replacement and the last service said the reason is in adhesive type. I'd appreciate if you answer my question 

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userxp5BVi1RZi
Astronaut

Re: S8 plus back glass cracked

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Bought my s8+ 2 weeks ago and bought a case. I dropped it and even with a case it still cracked the back cover. This would be my first cracked phone ever since I've had a phone for 20 years
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