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usermvHzmwwhTV
Constellation

Re: S8 plus won't update to oreo

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SM-G9550

G9550ZCU3CRI2

SPRINT

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Samsung Moderator
Samsung Moderator

Re: S8 plus won't update to oreo

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Thanks for reaching out. This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry  

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userGQzWSuFugM
Constellation

Re: S8 plus won't update to oreo

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Mine gets interrupted at 24% too. Have you solved this issue?

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Nebula

Re: S8 plus won't update to oreo

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Is the phone in safe mode?

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userGQzWSuFugM
Constellation

Re: S8 plus won't update to oreo

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No. I don't think so. It doesn't say it in the status bar that you pull down.

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Samsung Moderator
Samsung Moderator

Re: S8 plus won't update to oreo

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When you are trying to update, is your device plugged into a wall socket?

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lajuane
Asteroid

Re: S8 plus won't update to oreo

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The issue with mine is that my phone always says my phone is up to date.  I don't get any prompts of a software update. 

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Re: S8 plus won't update to oreo

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@lajuane Could you provide your model code, baseband version, and carrier? 

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userGQzWSuFugM
Constellation

Re: S8 plus won't update to oreo

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Yes

Model- SM-G955U

Baseband- G955USQS2BRB1

Carrier- AT&T

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Highlighted

Re: S8 plus won't update to oreo

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@userGQzWSuFugM It looks like you may be a few updates behind. I would recommend either connecting the phone to a PC while doing the updates, or checking with either AT&T or a UBREAKIFIX location to see if they can manually upload the updates to your phone. 

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