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BH5890
Astronaut

S8 problem when calling voicemail

Hello,

I have a Samsung Galaxy S8, model number SM-G950U on AT&T. Whenever I hold down the number 1 to call my voicemail, instead of the caller ID saying "Voicemail", it says "SMS Settings". I contacted AT&T who did the troubleshooting on their end and they told me that AT&T only handles the network side and that the issue is with my phone.

Any help will be appreciated.

Thanks.

1 REPLY 1
Samsung Moderator
Samsung Moderator

Re: S8 problem when calling voicemail

I recommend reaching back out to your service provider regarding this, Due to Voicemails are a carrier feature.

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