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VkeyAdvt
Asteroid

S8+ strange front camera issue

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color distortion bandGalaxy S8+ SM-G955FD
Strange Front camera issue

Just yesterday front camera started showing color distortion a strip horitantally for few hours then the camera stoped working at all

started showing “UNKNOWN ERROR OCCURRED”

1. Cleared Cache
2. Cleared App Data
3. Safe Mode
4. Factory Reset
5. Flashed Latest official rom via ODIN
6. Tried 3rd party app B612 and Beauty Plus

none of the above worked so I thought it must be a hardware issue I thought i will have to get the front camera replaced

today morning I tried video Call via Dailer and to my surprise Camera working perfectly for Video Call via Dailer but again Video Call not working via Whatsapp Video Call

now I am confused what is the problem hardware or software issue

 

 

Checked test code *#7353#
VT Camera (front camera) working perfectly


*#0*#
front camera not working

 

1 SOLUTION

Accepted Solutions
VkeyAdvt
Asteroid

Re: S8+ strange front camera issue

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Checked test code *#7353#

VT Camera (front camera) working perfectly

 

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16 REPLIES 16
VkeyAdvt
Asteroid

Re: S8+ strange front camera issue

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Checked test code *#7353#

VT Camera (front camera) working perfectly

 

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userZLrI6osAZ3
Constellation

Re: S8+ strange front camera issue

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Hey man greetings, I have exact same problem with my camera. Have you found the solution maybe? 

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Honored Contributor

Re: S8+ strange front camera issue

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Hey Community! Anyone else seeing this problem and have a workaround? Let us know!  Smiley Happy


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Jainesh
Constellation

Re: S8+ strange front camera issue

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Same unkown error issue with front camera  with my samsung galaxy s8+

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Jainesh
Constellation

Re: S8+ strange front camera issue

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exact same problem here. front camera 95 percent of times say unknown error, 5 percent of times front camera works for 5 seconds but it has color distortion. tried *#7353# and front camera works. what should i do? ? seems like it's a problem samsung has to fix! 

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user1g9XaaklhT
Astronaut

Re: S8+ strange front camera issue

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I am having the same problem

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Honored Contributor

Re: S8+ strange front camera issue

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@userZLrI6osAZ3

Be sure to try out the suggestion from VkeyAdvt. Hopefully that will help you too. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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user3w4ZX1xfpQ
Constellation

Re: S8+ strange front camera issue

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exact same problem here. front camera 95 percent of times say unknown error, 5 percent of times front camera works for 5 seconds but it has color distortion. tried *#7353# and front camera works. what should i do? ? seems like it's a problem samsung has to fix! 

Reply
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Honored Contributor

Re: S8+ strange front camera issue

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@user3w4ZX1xfpQ

In that case, definitely reach out to Samsung directly via Phone (1-800-SAMSUNG/1-800-726-7864) to set up a repair. Naturally you can also reach out to your carrier to see if they have a different option you might like more or maybe someone here in the Community has some other ideas!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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