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usersXyEFdXwGO
Constellation

S8 touch screen not working following restart

This issue started after the July update and the first three times I was able to fix it by holding down the power and volume down buttons to force a restart. Today, the fourth time occurred and I have force restarted my phone over a dozen times to no avail. None of the troubleshooting options are available to me as I can't shut down or open my phone so how do I fix your screw up Samsung?

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Samsung Moderator
Samsung Moderator

Re: S8 touch screen not working following restart

Thank you for reaching out. I would recommend a service repair. Can I please have your full model number and IMEI in a private message: http://bit.ly/2JH2rq2

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