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userfu2dknKMj7
Asteroid

Samsung Galaxy S8+ call volume off, receiver not working

I just purchased a Galaxy S8+ and the call speaker is not working. I cannot hear the other person talking on calls unless I use the speaker or headphones. I also used the *#0*# for testing and when I press Receiver, the screen becomes white but I can't hear the sound that is supposed to come out. What can I do to fix this?

4 REPLIES 4
Samsung Moderator
Samsung Moderator

Re: Samsung Galaxy S8+ call volume off, receiver not working

Hello, Have you confirmed your device is currently up to date? Are you using the stock phone app when this is happening? Have you tried restarting the device?

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userfu2dknKMj7
Asteroid

Re: Samsung Galaxy S8+ call volume off, receiver not working

Hello, yes. I just checked again and it says that my device is up to date (last update was installed on September 26, 2019). This is happening when using the stock phone app, WhatsApp and Facebook Messenger (these are the only three I tried calling on). I did restart my device, I also restarted it in Safe Mode and I wiped the cache. None of them worked...

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Samsung Moderator
Samsung Moderator

Re: Samsung Galaxy S8+ call volume off, receiver not working

That's a bummer! If you don't mind sending a private message here providing the model number and IMEI so I can further look into this for you?

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userfu2dknKMj7
Asteroid

Re: Samsung Galaxy S8+ call volume off, receiver not working

I just did. Thank you!

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