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usertDnqPj3aNz
Constellation

Samsung Galaxy S8 only charges if i restart the phone

I recently connected me S8 to my monitor and then to my laptop using a USB-c to HDMi cable after doing this my phone no longer charges if it's turned on and plug the charger in. For me get it to charge i need to restart the phone with the charging cable already inserted, then it fast charges like regular - until i remove the cable. One the cable is removed i must repeat this whole process to get it to charge again. What could the issue be?

3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Samsung Galaxy S8 only charges if i restart the phone

@usertDnqPj3aNz Does this happen when the phone is connected to the charger that it came with?

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usertDnqPj3aNz
Constellation

Re: Samsung Galaxy S8 only charges if i restart the phone

The charger cable it came with broke however i do have a replacement samsung cable i am using with my original charger and the same thing still occurs.

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Samsung Moderator
Samsung Moderator

Re: Samsung Galaxy S8 only charges if i restart the phone

@usertDnqPj3aNz Can you send me a private message using this link here? Provide the following information.

  • Model number
  • IMEI number
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