Oh dang, maybe they changed the name on me. What was the Gear app that you removed from your phone and then reinstalled (the one you said hadn't helped)?
Hmm, alright! It was a name change then. Sorry about that! Will that one allow you to uninstall updates following the directions above just Samsung Gear instead of Gear Manager?
Alright, well since it worked just fine on your son's phone, let's try some troubleshooting on your phone to see if it helps. Just let me know how these go!
I almost wonder if that encryption might be causing the connection problem with the Gear. I'm assuming the phone was encrypted before that last update when this problem started though. That last step I really have to offer would be a factory reset, but those are always so extreme.
Let's see if anyone in the Community has any other suggestions before we resort to that.
Yes the phone has always been incrypted and when I initially installed and connected to the Samsung Gear there were no issues.
It is very concerning that all of the Samsung Galaxy Apps errored out when trying to update.
I am very anxious to get this resolved, I miss my Gear S3 Watch!!
Really not impressed with Samsung's support or products. I ended up doing a reset on my phone since I couldnt get any valuable support and every app I had purchased through Google was restored but I had to repurchase my watchface that I purchased through Samsung. It should have shown that I had already purchased it when I logged in.
I'm so sorry to hear that the factory reset caused that, even though it did fix the other problem! Normally when you log back into your account anything you've bought will be available to you again without a second purchase. =/