Samsung Health data erased.

[Vinni]

Hi,

After the oreo update, all my data regarding sleep, most active time, all the health data is erased. When I opened the app it started from the beginning. Anyway I could get the data back?

[SamsungTrevor]

Hey, I hope you are doing well, @Vinni. Did you sign in to the same Samsung account as you had that info stored on?

[Vinni]

Yes I did with the same account.

[SamsungTrevor · Accepted solution]

Alright, thanks for clearing that up, @Vinni. Did you previously go into Samsung Health > Settings > Samsung Account > Auto Sync?

This is the only way to ensure that your data will be constantly synced to Samsung's cloud.

[SamsungTrevor]

Hey, I hope you are doing well, would you mind ensuring that this setting is enabled?

If you need help with anything else, please let us know and our community will be happy to help!